Hygeia powered by Futuregen Innovation Lab is operated at 2A, Subhiksha Ave, Kamarajar Salai, Lakshmi Nagar, Kovilambakkam, Chennai-600117, Tamil Nadu, India.

Service Availability

a) Hygeia reserves the right to restrict, suspend, discontinue or cancel the service at management’s exclusive discretion. Hygeia will make every reasonable effort to provide advance notice of its action(s) to all active members.

b) Hygeia accepts no responsibility should any active member(s) not receive advance notice of its intention to restrict, suspend, discontinue or cancel its services. The services will be restricted to pin-codes, city-wise, region wise, per the policy offering of Hygeia.

c) Hygeia shall make all reasonable attempts to offer the services as assured. However, on days of unexpected disruptions of traffic due to public rallies, bandhs and other such occasions, the services are likely to get affected/delayed/postponed.

d) The services will be restricted on any national holidays and major government holidays as per the policy offering of Hygeia.

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Fair Usage Policy

a) As per our fair usage policy, customers shall adhere to use our services in a fair manner and not indulge in misusing in any other manner. Should there be any instances, Hygeia at its sole discretion, shall take necessary action against it.

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Delivery period

a) For any garment collected from a customer's door step or from any of our points, Hygeia will try it's best to process them and deliver back within 24-48 hours, failing which customers will be communicated in advance about the delay.

b) For clothes collected for dry-cleaning the delivery period may vary/take longer than the assured 48 hours.

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Exclusions

The following items, but not limited to, are excluded in the agreement and will not be processed by Hygeia: > Any floor mats or bath mats. > Carpets of any nature. > Any and all torn or damaged garments. > Heavy curtains and other fabrics which are difficult to process. > Any and all garments that do not fall under the laundry process capacity that Hygeia units can handle. However, if they can be at an additional cost, they will be decided on case to case basis by Hygeia.

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Pickup and Drop-off

a) Hygeia will allow the customer to choose the time slot for pickup & delivery, however Hygeia will suggest a suitable time slot for the pick-up and drop-off at every customer’s door-step. Any change in the Pickup/delivery time will be communicated to the customer in advance. This time slot will have a window of 5 minutes to 10 minutes. Should the customer not be in a position to attend to this at the Chosen/designated time slot, within the window provided, Hygeia holds the rights to forfeit or cancel that particular slot.

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Permission of Entry

a) Its the customer’s duty to arrange prior permission to enter apartment complex / complexes, failing to which Hygeia services shall not be available to service such locations. Our pickup and delivery personnel shall not be forced to wait for want of such permits and should such occasions arise, will be forced to leave the premises without the scheduled pickup / delivery.

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Authorization Clause

a) The customer takes complete responsibility and is accountable in cases where persons other than those that have availed the service , receive the goods on his/her behalf. It will be the customer's responsibility to ensure the safety of his/her goods. Hygeia will not take responsibility for any loss / damage / theft of the delivered goods in such cases.

b) You can choose to give us an alternate phone no, other than the one registered with us, to receive SMS alerts and/or any other communication from Hygeia to you. In such cases, Hygeia will not be responsible for any loss of information/intimation to the registered user about his/her goods. You can provide the alternate phone no while placing the order in the application. No verbal instructions on this will be accepted.

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Service Cancellation/Customer Blocking

Hygeia reserves the right to cancel the services at any point of time to its customers for the following reasons but are not limited to:

1) violation of any or all of these Terms and Conditions;

2) misrepresentation of any information or any misuse of this service;

3) violation of any national law or regulation in connection with the use of this service;

4) failure to pay for any additional services enjoyed by the customer;

5) a cheque or any sort of payment to a participating store or brand is returned for insufficient funds or is invalid for any reason;

6) a debit or credit card payment to a participating store is contested for any reason and payment stopped;

7) commission of fraud or abuse involving any portion of this services;

8) if found, misusing the services or clubbing other tenant's / neighbor’s / clothes or any type of garments in their name; or

9) action, in any other way, to the detriment of this service program or any of its alliances; all as may be determined by Hygeia in its sole discretion. In any of the above cases, the Service Cancellation/ Blocking of the Customer Profile to the customer will be solely under the discretion of Hygeia management.

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DATA PROTECTION

Under this, we are responsible for deciding how we use the personal data that we collect about you and, in accordance with the Data Protection Law, we will ensure that the personal data we hold about you is, at all times:

1. Used fairly, lawfully, and transparently;

2. Collected for limited, specific purposes only;

3. Adequate, relevant to and limited to what is necessary for those purposes;

4. Kept accurate and up-to-date;

5. Not kept for longer than is necessary; and

6. Held securely.